IT Capacity & Key-Person Risk
Whether your IT team can carry the load — matching capacity to demand while avoiding dangerous reliance on any one person.
- Capacity vs Demand
- Key-Person Exposure
- Skills Coverage
Overstretched teams and single points of failure collapse together.
Service Management Discipline
Whether day-to-day IT work runs on defined, repeatable process rather than heroics and habit.
- Incident and Problem Process
- Change Control
- Documentation
Chaos replaces process; outages and rework become routine.
Monitoring & Incident Response
Whether you can see what's happening across your technology estate and act on it before users notice.
- Estate Visibility
- Response Speed
- Out-of-Hours Coverage
Failures go unseen until users and customers suffer.
Tooling & Vendor Sprawl
Whether your tools, licences and supplier contracts are actively managed or quietly accumulating.
- Tool Rationalisation
- Licence Optimisation
- Vendor Management
Sprawling tools and unmanaged vendors bleed budget silently.
Strategic vs Operational Balance
Whether your team has genuine headroom to evaluate AI properly, rather than spending every day firefighting.
- Firefighting Ratio
- Project Delivery Capacity
- Innovation Headroom
Firefighting consumes everything; strategy and AI ambitions stall.